Family owned • Free shipping over $99 • Easy 30-day returns • Fast customer support

Refund policy

We want you to be completely satisfied with your BuyAreaRugs.com purchase...

30 Day Return Policy:

Our mission at BuyAreaRugs.com is to ensure our customers receive the area rugs they order and that their rugs perform as expected. Our 100% Satisfaction Guarantee gives our customers the confidence and flexibility in purchasing our products. 

Products a Customer is Not Satisfied With:

Any items a customer wants to return due to dissatisfaction (don't want the product, don't like the color, etc.) can be returned within 30 days of initial shipment by following the RMA procedure below. BuyAreaRugs.com must be notified by email within 10 days of product delivery. All returned product must be unused and in re-sellable condition, including the product's packaging. Any item that is refused at delivery is subject to a 15% restock plus initial shipping and return shipping cost. Please note, rug dimensions can vary a few inches and designs can vary in style or color due to normal manufacturing variances and conversions from metric to imperial measuring systems. Color variations of rugs are expected as settings on your viewing device, dye lots, and the lighting where the rug is placed, can affect a rug's color. These differences are normal and not considered defects.

Damaged, Defective or Incorrect Products:

Any item that is defective, damaged or shipped in error by BuyAreaRugs.com can be returned within 30 days of initial shipment for credit towards an identical replacement product. A new replacement item will be sent to replace the damaged or incorrect product after documentation in the form of photos of the defective, or damaged item is provided and confirmed as defective, damaged or incorrect. BuyAreaRugs.com must be notified by email within 10 days of product delivery. An RMA (Return To Manufacturer) number must first be obtained before the customer is able to return the product. If a replacement rug is not desired for a damaged return, a 15% restock fee will apply. Our RMA procedure below applies to these type of returns. Any item that is defective, damaged, or shipped in error by BuyAreaRugs.com and replaced at no charge is contingent on the damaged, defective item being returned to the shipper. Replacements will be shipped once the damaged/defective item is received back (or tracking shows in transit).

Rugs Ordered as Samples Intended For Return:

Restock fees may apply for orders containing sample rugs that are intended to be returned after delivery and customers are responsible for return shipping costs. Please contact us to discuss options for obtaining sample rugs.

RMA Procedure:

Obtaining an RMA before returning a product is required. Any products returned without an RMA will not be accepted. Steps to follow:

1. Request an RMA number from BuyAreaRugs.com by submitting a request to help@buyarearugs.com. Requests by phone are not currently accepted so that we can provide to you better documentation for your request.

In your request, please provide:

  • Your order number
  • The item number of the product you wish to return
  • Your name, shipping address, telephone number and email address
  • Reason for returning the product

2. Within three business days of receiving your RMA request, we will provide to you by email an RMA number and shipping instructions of where to send your items for a refund.

3. The refund process is generally completed within 30 days of the returned items being accepted back at the indicated warehouse. Payment is refunded to the original form of payment. If the original form of payment is not available, a non-refundable credit equal to the refund amount will be issued and valid for future purchases through BuyAreaRugs.com.

Note: We do not reimburse the shipping costs to return products. Any collect or C.O.D. packages will be refused. Please include the RMA number on the outside of your package. Orders that are submitted to our warehouse, in the shipping process, or in transit cannot be modified or cancelled.  

Low Price Guarantee Policy:

At BuyAreaRugs.com we want to ensure you receive the best price available. Let us know where you saw the same rugs and we'll match or beat it's price! We also price match coupons and phone quotes of other rug stores so you can save today. Here's how a product is eligible;

  • Is from the same manufacturer, make, model, size and color.
  • Is in stock at competitor and the price can be verified online or by phone.
  • Does not apply to free offers, club membership discounts, clearance items, limited-quantity items, factory seconds, returned, used, off-quality, "stacking" of multiple offers (e.g., free items, plus price matching, plus rebates, etc.), typographical errors, competitor's prices already reduced by a price match, or auction web sites.
  • Applicable taxes and shipping costs will be included in the price difference.
  • Manufacturer close out specials, manufacturer retail price reductions, or special promotions issued by the manufacturer are not under the control of BuyAreaRugs.com and can not be covered by the Guarantee.
  • Competitor's net purchase price is calculated by deducting instant discounts taken at time of purchase such as instant rebates. Mail-in rebates and other deferred price reductions are not deducted from the competitor's purchase price.
  • Our net purchase price is calculated by subtracting the value of all instant and mail-in discounts such as rebates, free offers and giveaway gift cards. Price match guarantee may not be combined with any other offers or coupons.
  • Should products be deemed below a manufacturers MAP (Minimum Advertised Price) or other guidelines set forth by the manufacturer, items may not be eligible.

Please send an email with a link to a qualifying lower priced offer to help@buyarearugs.com to let us know where you saw a lower price.

Free Shipping Policy:

Shipping is free on all orders that have an item total of $99 or more. Shipping costs for orders less than $99 are calculated based upon weight and distance at the time the order is placed.

Your order will ship either UPS Ground or FedEx Ground and left at the front door. Oversized rugs are shipped via freight carriers. Once the rug is received at their local terminal they will call to set a delivery appointment. 

Deliveries are curbside. Please have assistance available for removing the rug off the truck and taking it in your home. Drivers do not assist.

Please inspect your rug upon arrival and refuse a delivery if there is any noticeable damage. Please do not sign for a damaged item. Write on the delivery ticket – refused due to damage. If signature is not required and the rug has any damage, please keep all packaging material. Claims cannot be initiated without the outer packaging.
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