Refund policy

Returns, Price Match, and Shipping Policies

We want you to be completely satisfied with your BuyAreaRugs.com purchase. The policies below explain how returns, refunds, price matching, and shipping work.

30 Day Return Policy:

Unused products may be returned within 30 days of delivery.

To qualify for a return, the product must be:

Unused, unaltered, and in resalable condition
Free from stains, pet hair, odors, or other signs of use
Returned in its original packaging
Authorized for return before it is shipped

Return shipping responsibilities depend on the reason for the return, as explained below.

Returns Due to Preference

A product may be returned because you no longer want it, do not like the color, selected the wrong size, or changed your mind.

To begin a preference return, contact us within 30 days of delivery. Return requests initiated on the 30th day must be submitted before 12pm Eastern.

Customers are responsible for return shipping costs on preference returns. When available, BuyAreaRugs.com may provide a prepaid return label and deduct the cost of that label from the refund. A 15% restock fee will also apply on preference returns.

Color, Pattern, and Size Variations

Rug dimensions may vary slightly because of normal manufacturing tolerances and conversions between metric and imperial measurements.

Colors may also appear different because of dye-lot variations, lighting conditions, surrounding furnishings, and differences in phone, tablet, or computer display settings.

These normal variations are not considered product defects. A rug affected by one of these variations may still be returned under our standard preference-return terms.

Refused Deliveries

Please do not refuse a delivery unless the package has visible transit damage.

A delivery refused for reasons other than visible damage will be treated as a preference return. Outbound and return transportation costs may be deducted from the refund, as well as a 15% restock fee.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

Contact BuyAreaRugs.com within 14 days of delivery when an item:

Arrives damaged
Has a manufacturing defect
Is different from the item ordered
Was shipped in error

Photographs are required of the product, packaging, shipping label, and visible issues so that we can document the claim with the manufacturer or carrier.

Once the issue is confirmed, you may choose:

A replacement of the same product, subject to availability; or
A full refund to the original payment method

There is no restocking fee for a confirmed damaged, defective, or incorrect product. BuyAreaRugs.com will provide a prepaid return label or arrange freight pickup when the product must be returned.

Replacement products will generally be released after the original item has been picked up or its return tracking shows that it is in transit. In some cases, we may ask you to retain or dispose of the original item instead of returning it.

Please keep the product and all packaging until we confirm that the claim has been resolved.

How to Start a Return

A return authorization is required before sending a product back. Return locations vary by manufacturer, so products should not be shipped to the address shown on the original package unless we specifically instruct you to do so.

To request a return authorization, email help@buyarearugs.com and include:

Your order number
Your full name
The product name or item number
The reason for the return
Your current email address where we can follow up with you
Photographs, when the product is damaged, defective, or incorrect

Return requests are handled by email so that both you and BuyAreaRugs.com have written record of the request and instructions.

We will generally respond within two business days with a return authorization number and return instructions.

Clearly write the return authorization number on the outside of the package, or tape a paper with the number written on it to the outside of the package. Packages sent without authorization or to the wrong return location may be delayed or refused.

Collect-on-delivery and C.O.D packages will not be accepted.

If you choose to provide your own return shipping label, please forward us the tracking number so we can monitor the return for you.

Refunds

After an authorized return is delivered to the designated warehouse, it will be inspected to confirm its condition.

Approved refunds will generally be issued within five business days after the inspection is completed. Your bank or card issuer may require additional time to post the refund to your account.

Refunds are issued to the original payment method whenever possible. If the original payment method is no longer available, we will contact you to arrange an appropriate alternative.

Preference-return shipping charges and other disclosed transportation costs are not refundable.

Order Changes and Cancellations

We will make a reasonable effort to accommodate your request, but an order cannot always be changed or canceled after it has been submitted to a warehouse, prepared for shipment, or transferred to a carrier.

When an order can no longer be canceled, it may be returned after delivery under the applicable return terms.

Low Price Guarantee

We want you to receive a competitive price on your rug. When you find the same product advertised for less by another retailer, send us the offer and we will match or beat the qualifying price.

Price-Match Requirements:

The competing offer must:

Be for the same manufacturer, collection, model, size, shape, and color.
Be currently in stock and available for purchase
Be publicly verifiable online or directly with the competing retailer
Be available at the time the price-match request is reviewed.

We compare the total advertised purchase price, including mandatory shipping charges and immediately redeemable discounts.

Offers That Do Not Qualify

The Low Price Guarantee does not apply to:

Used, returned, damaged, irregular, or factory-second products
Clearance, liquidation, or limited-quantity offers
Auction or marketplace listings from individual sellers
Membership-only or employee-only pricing
Typographical or pricing errors
Main-in rebates or deferred promotional credits
Offers that require combining multiple discounts
Competitor prices that were created through a previous price match
Promotions involving free products or non-cash incentives
Prices that do not comply with applicable manufacturer pricing requirements.

The Low Price Guarantee cannot be combined with another BuyAreaRugs.com coupon or promotional offer unless we specifically approve the combination.

Manufacturer closeouts, manufacturer-directed promotions, and changes to a manufacturer's suggested retail price may be subject to separate terms.

To request a price math, email a link or documentation showing the qualifying offer to help@buyarearugs.com. We will verify the offer and confirm the adjusted price.

Free Shipping Policy

Free standard shipping is available on eligible BuyAreaRugs.com orders shipped to addresses supported at checkout.

Most orders are shipped by UPS Ground or FedEx Ground and may be left at the delivery address without a signature.

Oversized rugs may be shipped by a freight carrier. After the rug reaches the carrier’s local terminal, the carrier will generally contact you to schedule a delivery appointment.

Freight Deliveries

Freight deliveries are curbside unless another service is specifically stated in your order confirmation.

The driver is not responsible for:

Carrying the rug into your home or business
Removing the rug from the truck
Unpacking or installing the rug

Please arrange for appropriate assistance before delivery, particularly for large or heavy rugs.

Inspecting Your Delivery

Inspect the package before accepting a delivery that requires a signature.

When there is visible damage:

Note the damage on the delivery receipt
Take clear photographs of the package before opening it.
Refuse the delivery when the damage appears substantial
Write "Refused due to visible shipping damage" on the delivery receipt
Contact BuyAreaRugs.com as soon as possible

When a damaged package is delivered without a signature, photograph the package before opening it and retain all packaging materials.

Do not discard the rug, shipping carton, wrapping, labels, or other packaging until BuyAreaRugs.com confirms that the damage claim has been resolved. The carrier or manufacturer may require these materials when reviewing the claim.

We always want you to be satisfied with your BuyAreaRugs.com experience. Don't hesitate to contact us at help@buyarearugs.com for clarifications, shipping help, rug questions, or anything else :)